These Terms of Use (hereinafter referred to as "the Terms") are the terms of use for The Sense's home delivery purchase service (hereinafter referred to as "the Service"), which is operated and provided by Vector Inc. (hereinafter referred to as "the Company"), and stipulate the rights and obligations between the Company and registered users. When using the Service, you must read the entire text of these Terms and agree to these Terms.
Article 1 (Application)
- The purpose of these Terms and Conditions is to define the conditions of provision of the Service and the management obligations between the Company and Registered Users regarding the use of the Service, and they apply to all relationships between Registered Users and the Company regarding the use of the Service.
- The rules regarding the use of this service posted by our company on our website shall constitute part of these Terms and Conditions.
- In the event of any discrepancy between the contents of these Terms and Conditions and the rules in the preceding paragraph or other explanations of the Service outside these Terms and Conditions, the provisions of these Terms and Conditions shall take precedence.
- These Terms of Use apply to all registered users.
- This agreement may be revised without prior consent from registered users when the Company deems it necessary. When this agreement is revised, it will be notified on the website of this service. In that case, registered users are requested to check it.
Article 2 (Definitions)
The following terms used in these Terms and Conditions shall have the meanings set forth below:
- "Service Agreement" means the agreement for use of this Service concluded between the Company and the Registered User with these Terms and Conditions as its terms and conditions.
- "Intellectual Property Rights" means copyrights, patents, utility model rights, design rights, trademarks and other intellectual property rights (including the right to acquire such rights or to apply for the registration, etc. of such rights).
- "Posted Data" means content (including, but not limited to, text, images, videos, and other data) that a Registered User posts or otherwise transmits using the Service.
- "Company" refers to Vector Co., Ltd.
- "Our Website" means the websites operated by our company whose domains are "thesense-vector.jp", "questionary.vectorcorp.co.jp" and "kaitori.thesense-vector.jp" (including the website after any change to the domain or content of our website for any reason).
- "Registered User" means an individual who has registered as a user of the Service pursuant to Article 3 (Registration).
- "This Service" refers to the apparel product purchasing service called "The Sense" provided by our company (if the name or content of the service is changed for any reason, this includes the service after such change).
- "Appraised Item" means the item to be traded through this Service.
- "Bundled Items" refers to items that do not meet the criteria for individual appraisal by this service and are appraised together.
- "On the web" means displayed on the home page of our website.
Article 3 (Registration)
- Anyone who wishes to use this service (hereinafter referred to as the "Applicant") may apply to register to use this service by agreeing to abide by these terms and conditions and providing the Company with certain information specified by the Company (hereinafter referred to as the "Registration Details") in a manner specified by the Company.
- The Company shall determine whether or not to approve the registration of the applicant who applied for registration under paragraph 1 (hereinafter referred to as the "Registration Applicant") in accordance with the Company's standards, and if the Company approves the registration, the Registration Applicant shall be notified accordingly. The Registration of the Registration Applicant as a Registered User shall be considered complete upon the Company's notification under this paragraph.
- Upon completion of the registration set forth in the preceding paragraph, a service agreement will be established between the Registered User and our company, and the Registered User will be able to use the Service in accordance with these Terms and Conditions.
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If the applicant falls under any of the following items, we may refuse registration or re-registration and we are under no obligation to disclose the reasons therefor.
- If any part or all of the registration information provided to the Company is false, incorrect, or missing
- If the person is an adult ward, person under curatorship, or person under assistance and has not obtained the consent of a legal representative, guardian, curator, or assistant
- If you are a minor (including if you have obtained consent from your legal guardian)
- If the Company determines that the User is a member of an antisocial force (meaning an organized crime group, a member of an organized crime group, a right-wing group, an antisocial force, or any other similar group; the same applies below), or that the User has some kind of interaction or involvement with an antisocial force, such as cooperating or participating in the maintenance, operation or management of an antisocial force through funding or other means
- If the Company determines that the individual is a person who has previously violated a contract with the Company or a related party to such a contract
- If you have been subject to measures set forth in Article 16 or Article 19
- If you do not have a valid ID (driver's license, health insurance card, etc.) specified by our company and a financial institution account in your name
- If you do not have a valid email address or the necessary internet access
- If you do not have a permanent address in Japan
- Any other case in which the Company determines that registration is inappropriate
Article 4 (Changes to registered information)
If there are any changes to the registered information, the Registered User must notify the Company of such changes without delay in a manner specified by the Company.
Article 5 (Email address management)
- Registered Users shall, at their own responsibility, properly manage and store their email addresses related to this service, and shall not allow a third party to use them, or lend, transfer, change the name of, buy or sell them.
- The registered user shall be liable for any damages caused by insufficient management of email addresses, errors in use, or third parties.
Article 6 (Prohibitions)
When using the Service, Registered Users must not engage in any of the following acts or acts that the Company determines to fall under any of the following items.
- Any act that violates laws and regulations or is related to a criminal act
- Fraudulent or threatening conduct against the Company, other users of the Service, or other third parties
- Actions that go against public order and morals
- Actions that infringe on the intellectual property rights, portrait rights, privacy rights, reputation, or other rights or interests of the Company, other users of the Service, or other third parties.
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Sending information to the Company or other users of the Service that corresponds to or is deemed by the Company to correspond to any of the following:
- Information that contains excessively violent or cruel content
- Information containing computer viruses or other harmful computer programs
- Information that includes expressions that damage the reputation or credibility of the Company, other users of the Service, or other third parties
- Information containing excessively obscene language
- Information that includes expressions that promote discrimination
- Information containing expressions encouraging suicide or self-harm
- Information that includes expressions that encourage the inappropriate use of drugs
- Information containing anti-social expressions
- Information that requests the dissemination of information to third parties, such as chain mail
- Information that includes expressions that offend others
- Any act that places an excessive burden on the network or system of the Service
- Reverse engineering or other analysis of software or other systems provided by the Company
- Any action that may disrupt the operation of this service
- Unauthorized access to our network or systems
- Impersonating a third party
- Using the email address of another user of this service
- Any publicity, advertising, solicitation, or sales activities on the Service that are not approved in advance by the Company
- Collecting information about other users of the Service
- Any act that causes disadvantage, damage, or offense to the Company, other users of the Service, or other third parties.
- Any act that violates the rules regarding the use of this service posted on our website
- Providing benefits to antisocial forces
- Actions aimed at meeting members of the opposite sex who the person has not met
- Any act that directly or indirectly causes or facilitates any of the acts listed above.
- Attempting any of the acts listed above
- Any other actions that the Company deems inappropriate
Article 7 (Application)
- Registered users must submit an application form on our website before sending items for appraisal. Items cannot be sent for appraisal without submitting an application.
- Any new application will be invalid if the previous transaction has not been completed.
- Multiple applications and transactions cannot be made at the same time.
Article 8 (Packing and shipping of assessed items)
- When sending items for appraisal, the Registered User must pack them in the best possible way to prevent damage to the items. We cannot guarantee against damage caused by insufficient packaging.
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In principle, shipping fees incurred to use this service will be borne by our company. However, in the following cases, we may charge shipping fees to registered users.
- If you send us an item for appraisal without applying
- If you send your package via an airport delivery method that incurs an additional fee
- If you intentionally send only products that are not eligible for this service
- Please note that we limit the number of cardboard boxes to two per transaction. We cannot be held responsible for any issues that arise if you send more than two boxes of items for appraisal.
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Please refrain from sending the following items for appraisal, as defective items may become damaged during shipping. If you send an item for appraisal that is one of the following and it becomes damaged during shipping, we cannot guarantee it.
- Bag with missing studs
- Clothes with buttons coming off, etc.
Article 9 (Evaluation)
- We will promptly assess any items sent to us via this service. However, the time required for assessment may vary depending on factors such as the time of year.
- All unopened appraisal items will be opened to check the contents. We will not be held responsible for any opening of the package even if the appraisal item is returned.
- The assessed amount may vary depending on market conditions, the season, and other factors. The assessed amount will include all accessories sent to us.
- The points of the items sent to the Registered User for appraisal will be the total number of items that have been confirmed by our company. When applying, you can request details of the items to be appraised.
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We cannot purchase the following items:
- Items whose manufacturer and brand are different from those listed on the appraised item
- Anything that violates the Intellectual Property Law, Unfair Competition Prevention Law, Product Liability Law, Household Goods Quality Labeling Law, Electrical Appliance and Material Safety Law, Consumer Product Safety Law, Unfair Premiums and Misrepresentations Prevention Law and other related laws and regulations, as well as various notices and guidelines related thereto.
- Stolen property, lost property, unclaimed property
- Anything that is subject to confiscation in a criminal case, such as anything resulting from or obtained through a criminal act, or anything obtained as a reward for a criminal act
- Those for which a third party has established a security interest
- No-brand items, items without quality tags, and other items that do not meet our standards
- Items that do not meet the individual appraisal criteria of this service will be appraised as a combined item.
- Unless we deem it necessary, we will not disclose the details and criteria of the consolidated products to registered users.
- Regarding the purchase of devices that store personal information, such as mobile phones and smartphones, if the deletion procedures stipulated by our company are not carried out before sending the device, we will not be held responsible for any damage caused to registered users.
- Accessories, decorations, and protective films attached to the appraised items may be removed to check their operation and the item during the appraisal. In that case, even if the transaction is not concluded, our company will not be held responsible for opening the package (for example, the impact on the appraisal value at other companies, etc.).
Article 10 (Presentation of Identification)
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In accordance with the Secondhand Articles Dealers Act, when conducting a transaction on this service, we require all registered users to present one of the following documents before proceeding with the transaction.
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Identification
Driver's license, health insurance card, government or special corporation identification with photo, or special permanent resident certificate showing your current address
- Copy of residence certificate
- If a transaction is concluded using this service and a valid ID is not presented or the address is not confirmed, payment of the purchase amount will be withheld. The withholding period will be the deadline set forth in Article 12, and the transaction cannot be resumed until the registered user presents the specified documents.
- When verifying your identity and address, the information on your ID must match the information you registered when you applied for this service. If there are any discrepancies, you will not be able to make a transaction.
- We will not be able to return any copies of identification documents or other documents sent along with the appraised item, regardless of whether the sale is successful or not.
Article 11 (Transfers)
- After presenting the estimated price, if you agree to the purchase according to the method specified by our company, we will transfer the money within 2 business days from the day of the presentation. The above does not apply if there are any errors in the account information or other problems.
- In accordance with the Secondhand Goods Dealers Act, transfers may only be made to accounts in the name of the registered user who made the application.
- The transfer fee for the purchase amount will be borne by our company.
Article 12 (Holding Period)
- The Registered User shall contact us via the website within four days of receiving the estimated price from us regarding the purchase decision. Notification of the estimate result shall be as set forth in Article 13.
- If 4 days have passed since we notified you of the appraisal results online or by email, we will assume that you have agreed to the purchase and will begin the transfer procedure. After 4 days have passed, we will not be able to return the appraised item under any circumstances.
- After the appraisal results have been presented to you and the appraised item has been returned at your request, if for some reason the appraised item is not received and returned to us, we will assume that you have waived ownership of the appraised item within 7 days of its return to us, and we will dispose of the appraised item.
- If we are unable to make the transfer or return the item for any reason, such as an unknown address or account, we will assume that you have renounced ownership of the appraised item one month after the appraisal, and we will dispose of the appraised item.
- Please note that we shall not be liable for any damage suffered by the registered user as a result of the disposal of the appraised items.
Article 13 (Notification of Assessment Results)
- The results of the assessment will be sent to the email address you registered when you completed your application, and will be published on the website. As a general rule, we will not contact you by phone or in any other way.
- Registered users must set up their emails in advance to be able to receive emails from our company. If users are unable to receive emails due to their email settings, etc., they are responsible for the failure.
- Once we have received your reply regarding the appraisal results, we will notify you by email that the details have been finalized and published on our website, and we will not accept any changes to the transaction details.
Article 14 (Return of Appraised Items)
- After we provide you with the estimated value, if you wish to have the appraised items returned to you, we will make arrangements for their return as soon as possible.
- If we provide you with an appraisal amount for each item, you may request to have each item returned separately.
- If we present you with an estimated price for multiple items that have been appraised together, we will not be able to accept the return of only a portion of the items. However, we will be able to accept the return of all of the items.
- The return address will be limited to the address to which the delivery kit was sent by our company.
- If three days have passed since the Registered User received the returned appraised item, the Company will not accept any objections from the Registered User regarding discrepancies in the quantity or quality of the returned appraised item, requests for the disposal or return of the discarded Product, or any other issues.
- If the appraised items are returned to us due to reasons such as an extended absence, and the Registered User wishes to have them resent, the Registered User will be required to pay a round-trip shipping fee of 1,700 yen per box.
- If the appraised item is returned to us due to reasons such as an extended absence, and the Registered User subsequently wishes to purchase it, the Registered User will be responsible for the shipping fee of 850 yen when the appraised item is returned to us.
Article 15 (Scope of our responsibility)
- The Company shall be liable to the Registered User for damages only if the damages are caused by the Company's willful misconduct or gross negligence, regardless of the type of liability for breach of contract, tort, or other legal cause of action, except in cases where the Registered User is a consumer as defined by the Consumer Contract Act.
- If, when a Registered User sends an item for appraisal to us, we determine that the packaging condition of the item for appraisal is clearly insufficient, we shall not be liable for any damages resulting from this.
- If the appraised item is damaged or lost due to causes caused by our company between the time we receive the appraised item and the time we decide to purchase it or return it, we will provide compensation up to the selling price at our company, calculated in accordance with our purchase appraisal standards, only if the registered user can prove this based on objective and reasonable grounds.
- If there is a discrepancy between the number of items appraised that a Registered User claims to have packed and the number of Products delivered to us, we shall not be held responsible, except in cases where the Registered User has in his/her possession a copy of the document accurately recording the fact that the appraised item was shipped and its contents (including item name, brand, color, size and number).
- Accessories that we determine are not directly related to the value of the appraised item (bags, receipts, boxes, cleaning bags, tags packaged separately from the subject item, cushioning materials, hangers, notes, etc.) will not be returned or compensated regardless of whether the transaction is concluded or not (including cancellation). Please make sure not to send us anything that you consider necessary.
- We will not compensate for any damages to personal items of registered users (cash, cards, keys, handkerchiefs, etc.) that are mixed in with the appraised items. Please make sure that no personal items are included before sending.
- It does not cover breakdowns or natural deterioration over time or travel.
- The Company does not guarantee that the use of this website will not result in damage caused by harmful programs such as computer viruses.
- The Company makes no guarantee whatsoever as to the operation of any equipment or software used when using this website.
- The Company shall not bear any communication costs incurred when using this website.
- This Article stipulates all of the liabilities of the Company to the Registered User, and under no circumstances shall the Company compensate the Registered User for any lost profits, indirect damages, special damages, attorneys' fees, or other damages not provided for in this Article.
- Any loss, soiling, damage, reduction in weight, deterioration, or any other damage to the Products that occurs before the ownership of the Products is transferred to us as set forth in Article 8 due to earthquakes, typhoons, lightning strikes, fires, heavy snowfall, tsunamis, floods, other natural disasters, wars, riots, civil unrest, terrorism, labor disputes, or other force majeure events shall be borne by the Registered User, except in cases where such damage is attributable to our company.
Article 16 (Handling of Violations of Terms of Use)
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If a Registered User violates these Terms and Conditions, if a third party makes a complaint or demand regarding the Registered User's use of the Service and the Company deems it necessary, or if the Company determines that such use is inappropriate for the operation of the Service for any other reason, the Company may take any of the following measures against the Registered User, or a combination of these measures:
- We request that you enter into negotiations with other parties to resolve any claims, demands, etc.
- We will suspend your use of this service and our other services without prior notice.
- The Registered User acknowledges that the provisions of the preceding paragraph do not obligate the Company to take any of the measures set forth in the same paragraph, and further agrees that in the event that the Company takes any of the measures set forth in the preceding paragraph, the Registered User will not make any objections or complaints to the Company regarding the results of such measures.
Article 17 (Suspension of the Service, etc.)
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If any of the following circumstances occur, we may suspend or interrupt the provision of all or part of the Service without prior notice to the Registered User.
- When urgent inspection or maintenance work is carried out on the computer system related to the Service
- When the operation of the Service becomes impossible due to computer or communication line failure, operational errors, excessive concentration of access, unauthorized access, hacking, etc.
- If the operation of the Service becomes impossible due to force majeure such as earthquakes, lightning, fires, storms, floods, power outages, and other natural disasters
- Any other reason that the Company deems it necessary to suspend or interrupt the service.
Article 18 (Ownership of Rights)
- All intellectual property rights relating to our website and the Service belong to us or to those who have granted licensors to us, and the license to use the Service under this Agreement does not imply any license to use any intellectual property rights of us or those who have granted licensors to us relating to our website or the Service.
- Registered Users represent and warrant to the Company that they have the lawful right to post or otherwise transmit the posted data and that the posted data does not infringe the rights of any third party.
- Registered Users hereby grant to the Company a worldwide, non-exclusive, royalty-free, sublicensable and transferable license to use, copy, distribute, create derivative works from, display and execute the posted data, and also grant other Registered Users a non-exclusive license to use, copy, distribute, create derivative works from, display and execute the posted data posted or otherwise transmitted by the Registered User using the Service.
- The Registered User agrees not to exercise any moral rights against the Company or any person who has succeeded or been licensed by the Company.
Article 19 (Cancellation of registration, etc.)
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If a Registered User falls under any of the following items, the Company may, without prior notice or warning, delete or hide the posted data, temporarily suspend the Registered User's use of the Service, or cancel the Registered User's registration as such.
- If you violate any provision of these Terms and Conditions
- If it is discovered that there is a false statement in the registration information
- If a party suspends or becomes unable to make payments, or if a petition is filed for the commencement of bankruptcy proceedings, civil rehabilitation proceedings, corporate reorganization proceedings, special liquidation proceedings, or any similar proceedings
- If you have not used the Service for 12 months or more
- If there is no response to inquiries or other communications requesting a response from our company for more than [30 days]
- In the case where any of the items in Article 3, Paragraph 4 apply
- Any other case in which the Company determines that use of the Service or continued registration as a Registered User is inappropriate.
- If any of the items in the preceding paragraph applies to the Registered User, all of the debts owed to the Company shall automatically become due and payable by the Registered User to the Company immediately.
Article 20 (Changes and Termination of Service Content)
- We may change the content of this service or terminate its provision at our discretion.
- If we terminate the provision of this service, we will notify registered users in advance.
Article 21 (Disclaimer of Warranty and Exemption from Liability)
- The Company makes no warranty, express or implied, that the Service will conform to the Registered User's specific purpose, that it has the expected functions, commercial value, accuracy or usefulness, that the Registered User's use of the Service will comply with the laws and regulations or internal rules of industry associations that are applicable to the Registered User, that it will be available continuously, or that it will be free from defects.
- The Company shall not be liable to compensate any damage suffered by the Registered User in connection with the Service in an amount exceeding the amount of the fee paid by the Registered User to the Company during the past twelve months, and shall not be liable to compensate for any incidental, indirect, special, future damages, or damages related to lost profits.
- Any transactions, communications, disputes, etc. that arise between a Registered User and another Registered User or a third party in connection with the Service or our website shall be resolved at the Registered User's own responsibility.
Article 22 (Confidentiality)
The Registered User shall treat in confidence any non-public information disclosed by the Company in connection with the Service with the request that the Registered User treat it in confidence, unless the Registered User has given prior written consent of the Company.
Article 23 (Handling of User Information)
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The Company's handling of the registered information shall be in accordance with the Privacy Policy set forth in Article 27 and the following paragraph, and the Registered User agrees that the Company will handle the registered information in accordance with these. In addition to the preceding paragraph, the Company will obtain and use the registered information for the purposes set forth below.
- To operate this service
- To carry out operations related to the transfer of the service to a successor service in the event that the Service is changed or terminated
- To investigate and analyze usage of the Service
- For marketing research and analysis regarding registered users
- To provide coupons, campaign or event information, and other promotional information related to our services
- To conduct surveys and other opinion research regarding the Service
- To respond appropriately to inquiries from registered users
- To investigate fraudulent use
- For other purposes similar to or closely related to the above items
Article 24 (Changes to these Terms and Conditions)
The Company may change these Terms and Conditions if the Company deems it necessary. When changing these Terms and Conditions, the Company will notify the Registered User of the effective date and content of the changed Terms and Conditions by posting on the Company's website or other appropriate means. However, if the change is required by law to obtain the consent of the Registered User, the consent of the Registered User will be obtained by the method specified by the Company.
Article 25 (Contact/Notice)
- Inquiries regarding the Service and other communications or notices from Registered Users to the Company, and notices regarding changes to these Terms and Conditions and other communications or notices from the Company to Registered Users, shall be made in the manner specified by the Company.
- If we contact or notify the Registered User via the email address or other contact information included in the Registration Information, the Registered User will be deemed to have received such contact or notice.
Article 26 (Transfer of status under the service contract, etc.)
- Registered Users may not assign, transfer, offer as security interest or otherwise dispose of their status under the Service Agreement or their rights or obligations under these Terms and Conditions to a third party without the prior written consent of the Company.
- In the event that the Company transfers the business related to the Service to another company, the Company may transfer to the transferor the status under the Service Agreement, the rights and obligations under this Agreement, and the Registered User's registration details and other customer information, and the Registered User hereby agrees to such transfer in advance. Note that the business transfer stipulated in this paragraph includes not only normal business transfers, but also company splits and any other cases in which the business is transferred.
Article 27 (Privacy Policy)
We recognize that the personal information of registered users who use our website is important, and will handle it with the utmost care in compliance with laws, regulations and other standards. By using our website, you are deemed to have agreed to our company's approach to personal information and the handling practices outlined below.
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Collection and Purpose of Information
For the following purposes, we may collect personal information such as your address, name, telephone number, email address, and payment information from application forms, etc., and will not use it for other purposes without your permission. However, if there is a request from a court, police, tax office, consumer center, or other institution with the authority recognized by law or ordinance, we will disclose the following information without your permission.
- Service usage status and details
- Payment information for products traded through this service, shipping of such products, and responding to inquiries
- To respond to inquiries regarding information on products traded through this service
- The Sense service, gifts, and survey responses
- Sending email newsletters and direct mail through The Sense
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Sharing of Information
We will share personal information entrusted to us by registered users with our partners and contractual partners in order to properly complete billing, payment and shipping processing, joint operations with affiliated sites, service bonuses such as points and gifts, sending of e-mail newsletters, and distribution of mail.
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Information Management
We will do our best to protect the personal information entrusted to us by registered users. Personal information is managed in a database and is appropriately stored only by the administrator and staff, regardless of whether it is online or offline, and will not be viewed by third parties without permission. For particularly important information, we will use SSL (Secure Sockets Layer) technology to encrypt and protect communications. For each terminal, we will use security software such as a firewall to prevent unauthorized intrusion from outside, and will thoroughly update anti-virus software and the OS.
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Correcting information
Personal information received from registered users will be promptly changed upon contact. In order to confirm the identity of the person, please provide your name, email address, phone number, etc. Registration/cancellation of email newsletters can be changed by applying by email or by contacting the home delivery purchase inquiry desk.
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Cookies information
We use cookies, which are a type of data stored on the hard drive, on some of our web pages. We conduct analysis to improve our website operations, but our main goal is to provide registered users with a comfortable experience, and no personally identifiable information will be leaked to outside parties. Registered users can still use the site if they reject cookies, but some systems may not function properly, so we recommend that you enable the cookie settings on your browser.
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About log files
We collect log files and use them to analyze trends, manage the site, and detect user movements, etc. The purpose is to improve the operation of our website, and the information collected from the log files will not be reflected as personal information.
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About the links
Our website contains links to external sites, but we have no responsibility whatsoever for the handling of personal information on those linked external sites.
When you leave our website, we encourage you to read the privacy policy of the site you are visiting.
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contact address
If you have any questions about personal information, please contact us using the form below.
Article 28 (Severability)
Even if any provision or part of any provision of this Agreement is determined to be invalid or unenforceable pursuant to the Consumer Contract Act or other laws and regulations, the remaining provisions of this Agreement and the remaining part of the provision that is determined to be invalid or unenforceable shall continue in full force and effect.
Article 29 (Governing Law and Court of Jurisdiction)
- These Terms and Conditions and the Service Agreement shall be governed by the laws of Japan.
- The Okayama District Court shall be the court of first instance with exclusive jurisdiction over any disputes arising from or related to these Terms and Conditions or the Service Agreement.
Vector Co., Ltd.
〒701-0151 3F 978 Hirano, Kita-ku, Okayama City, Okayama Prefecture
Mail:info@thesense-vector.jp
[Established on September 9, 2023]
[Updated on January 17, 2024]